EVENT EXPERIENCE

2024

ACCESS CONTROL & TICKETING

Front Gate Tickets - Full Time Field Operations Manager (current role)

**Lead Field Operations Manager for events in bold

Deployed & managed proprietary access control, ticketing hardware & software. Managed all on-site logistics & operations.

PLANNING & PRODUCTION

SXSW 2024 - Planning Liason

Coordinated logistics, communication, and execution between SXSW teams, external partners, and city officials. Provided broad-ranging logistical support to SXSW planners, internal departments, and relevant stakeholders across all conferences, sessions, panels, workshops and myriad other activities.

2023

GATE OPERATIONS

Life is Beautiful 2023 | Bonnaroo 2023 | Austin City Limits 2023 | F1 Las Vegas Grand Prix 2023 - Lead Gate Operations Coordinator

Mapped all gates on site & audited access grid, Marked pass boards based on access grids, hung signage, audited gates to ensure proper infrastructure in place, troubleshot any issues, maintained communication with festival security, RFID Vendor & Site Ops

MERCHANDISE

Lollapalooza 2023 | SXSW 2023 | Sound on Sound 2023 | Consensus 2023 | Sick New World 2023 - Merchandise Manager

Managed merch inventory & sales from count in to invoice with artists & event organizers. Lead front of house operations & managed cashiers. Lead cash operations & management. Designed sales environment from displays, racks & shelves to sales counters. Managed main merch "palace" with fully operating on-site in store shopping experience featuring hanging clothing on racks.

STAFF TRANSPORTATION

Blue Ridge Rock Fest 2023 - Staff Transportation Manager

Managed transportation fleet from scheduling bulk requests in advance to creating an automated system to capture live requests as they came in & automatically assigned them to drivers

GRAPHIC DESIGN

Blue Ridge Rock Fest 2023

Website Admin & Designer - Wordpress/ Elementor

Ensured the site ran smoothly by managing content updates, ticketing integrations with Etix, and performance schedules. Monitored site performance, troubleshot technical issues, and optimized user experience for both desktop and mobile visitors. Collaborated with marketing and production teams to ensure real-time updates, sponsor visibility, and seamless navigation for attendees to and from search engines and connected social platforms.

Signage Design

Created visually compelling and functional signs that guided attendees, enhanced branding, and improved overall event flow. Designed booth labels, directional signage, and sponsor displays, ensuring consistency, readability, and effective communication across festival grounds.

ENERGY SERVICES

Burning Man 2023 - Propane & Diesel Tracker

Safely deployed fuel across the city Theme Camps, Art Installations & Art Cars, monitored meters/ totalizers & tracked amount pumped. Registered assets to Fulcrum system to track data. Enforced compliance & safety practices along side FAST team.

ACCESS CONTROL & TICKETING

St. Jude Memphis Marathon 2023 | Winter Wonderland Lusail - 2022 - 2023 Season - Access Control Specialist

Deployed & managed proprietary access control, ticketing hardware & software. Managed all on-site logistics & operations.

2022

ACCESS CONTROL & TICKETING

Winter Wonderland Lusail - 2022 - 2023 Season - Access Control Specialist

Deployed & managed proprietary access control, ticketing hardware & software. Managed all on-site logistics & operations.

GATE OPERATIONS

Life is Beautiful 2022 - Gate Operations Lead Coordinator

Mapped all gates on site & audited access grid, Marked pass boards based on access grids, hung signage, audited gates to ensure proper infrastructure in place, troubleshot any issues, maintained communication with festival security, RFID Vendor & Site Ops

STAFF TRANSPORTATION

Blue Ridge Rock Fest 2022 - Staff Transportation Manager

Managed transportation fleet from scheduling bulk requests in advance to creating an automated system to capture live requests as they came in & automatically assigned them to drivers

GRAPHIC DESIGN

Blue Ridge Rock Fest 2022

Website Admin & Designer - Wordpress/ Elementor

Ensured the site ran smoothly by managing content updates, ticketing integrations with Etix, and performance schedules. Monitored site performance, troubleshot technical issues, and optimized user experience for both desktop and mobile visitors. Collaborated with marketing and production teams to ensure real-time updates, sponsor visibility, and seamless navigation for attendees to and from search engines and connected social platforms.

Signage Design

Created visually compelling and functional signs that guided attendees, enhanced branding, and improved overall event flow. Designed booth labels, directional signage, and sponsor displays, ensuring consistency, readability, and effective communication across festival grounds.

GRAPHIC DESIGN

Josh Fudge 2022 - Shopify Site

Durand Jones & The Indications 2022 - Shopify Site

Consensus 2022 - Shopify Site

MERCHANDISE

Managed merch inventory & sales from count in to invoice with artists & event organizers. Lead front of house operations & managed cashiers. Lead cash operations & management. Designed sales environment from displays, racks & shelves to sales counters. Managed main merch "palace" with fully operating on-site in store shopping experience featuring hanging clothing on racks.

2021

MERCHANDISE

Austin City Limits 2021

Managed merch inventory & sales from count in to invoice with artists & event organizers. Lead front of house operations & managed cashiers. Lead cash operations & management. Designed sales environment from displays, racks & shelves to sales counters. Managed main merch "palace" with fully operating on-site in store shopping experience featuring hanging clothing on racks.

ACCESS CONTROL & TICKETING

Carolina Country Music Festival 2021 | Barefoot Country Music Festival 2021 | St. Jude Memphis Marathon 2021 - Access Control Specialist

Deployed & managed proprietary access control, ticketing hardware & software. Managed all on-site logistics & operations.

GRAPHIC DESIGN

Ronin 2022

WordPress Website Admin & Designer

Designed, maintained, and updated a dynamic WordPress website ensuring optimal functionality, user experience, and mobile responsiveness. Managed site content, plugins, and integrations.

Troubleshot technical issues, improved site performance, and implemented SEO best practices to enhance visibility and engagement. Collaborated with marketing and production teams to align website visuals with event branding and promotional campaigns.

Product Photographer

Captured high-quality product images for marketing, e-commerce, and promotional materials, ensuring consistency with brand aesthetics. Edited and optimized photos using Adobe Photoshop/Lightroom to enhance clarity, color accuracy, and visual appeal. Coordinated shoots, styled products, and managed lighting setups to create compelling imagery for digital and print use.

2019 - 2013

POINT OF SALE

BEST RING POINT OF SALE

Director of Operations 2018-2020 | Director of Client Services 2016-2018

Managed all operations from sales inquiry to invoice. Managed Digital Operations & Remote Support Team. Managed ISO Agent, created new merchant accounts & provided gateway maintenance. Gathered & built menus, supervised cashless details for events (Registration, UID procurement & audit, RFID testing), provided navigation support for reporting & specific information upon request. Managed all on-site logistics & operations. Arranged team travel, submitted advances & technical riders, communicated with network providers & power suppliers

Oversaw creation of all client facing materials (vendor guides, reporting breakdowns in variety of presentation formats), documented processes for internal training & reference.